How can we help?

Visit usfax.com/signup and enter your email address. No credit card required for the free trial. You can start sending faxes immediately after signing up.

Go to your account settings and click on the Billing section. You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.

Go to Settings → Billing and choose Cancel Subscription. You can keep access until the end of your current billing period, or cancel immediately with a prorated refund for the unused part of the period. Either way you won't be charged again. Your fax numbers are held for 30 days after the subscription ends and then released back to the carrier; if you resubscribe within those 30 days, you keep them.

Sign in to your dashboard, click Send Fax, upload your document (PDF, Word, or image), enter the recipient's fax number, and click Send. You'll receive delivery confirmation by email.

usfax.com supports PDF, TIFF, PNG and JPG files. Files are automatically converted for fax transmission.

Most faxes are delivered within 1-3 minutes. Delivery time depends on the recipient's fax machine availability. You'll get a delivery confirmation email once it's received.

With an Solo plan or higher, you get a dedicated US fax number. Incoming faxes are delivered to your dashboard, and you get an email notification the moment they arrive.

Yes. All incoming faxes land in your web dashboard, and an email notification (page count, masked number and a link — never the fax itself) goes to your registered email address the moment they arrive.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our merchant of record, Paddle, which runs the checkout. We never receive or store your full card details.

Yes. If you cancel within 14 calendar days of your first payment, that payment is refunded in full and your subscription ends right away (once per customer). After that, you can cancel at the end of your billing period, or cancel immediately and receive a prorated refund for the unused part of the period. Cancel from Settings → Billing — no need to contact us. Questions: support@usfax.com.

The HIPAA BAA will be free on every paid plan. Once the Settings → HIPAA BAA section launches (coming soon), open it from your account settings and sign the BAA electronically — no phone calls or paperwork. Until you sign it, your account is not covered by a BAA.

All paid plans — Solo, Practice, and Multi-site. The BAA will be free and you will sign it yourself in Settings → HIPAA BAA. Until it is signed, your account is not covered by a BAA and is not configured for protected health information.